Returns & Exchanges
AMBLEME has a 14-day return policy: any claim regarding the product(s) must be submitted in 14 business days following receipt of the product(s). You have 14 days from when your order is delivered to ship/postmark it back to our return center for a refund or exchange. If 14 working days have gone by since your purchase, unfortunately we can't offer you a refund.
To be eligible for a return, the product(s) must be returned in their original condition that you received it. It must also be in their original packing, undamaged, with its label attached, not worn, accompanied by all of its accessories, and a copy of the purchase invoice.
To return the product(s) purchased on www.ambleme.com the customer should follow these instructions:
1. Make sure the product(s) you return is in its original condition, accompanied by all of its accessories, tags and packaging included. All shoes should be tried on a carpeted or soft fabric surface before wear to prevent scratches or any damages even underneath the soles.
2. If the returned product(s) will not match the requirements just explained, the shoes will be not considered pristine therefore returnable. In this case the product(s) will be returned to you at your own expense.
3. Contact our customer service via email at firstname.lastname@example.org to obtain a return number and ask for a refund. The customer must indicate all orders information and attach a copy of the purchase invoice. No parcel shall be accepted without a return number. This number must be written legibly on the parcel.
4. Pack the product(s) in the order box (or any rigid carton box) and note the Return Authorisation number on the parcel.
5. Contact a courier to arrange the pick-up of your package. Please note that the return is at your own expense.
6. Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed.
Please note you can only exchange items for a different size, based on stock availability within the collection or for a same or higher value product. If you wish to exchange your item for an alternative product, we suggest that you return it for a store credit or a refund and purchase the new item separately. If you want to directly exchange your purchase with an alternative product, please note that while the return is at your expense, the company will cover the shipment on the new items.
Please note that it is not possible to ask for an exchange or a store credit for customized shoes.
Any parcel returned after the prescribed timeframe shall be refused and returned to the sender. No parcel returned as cash on delivery shipping shall be accepted, whatever the reason. The costs and risks pertaining to the return of product(s) are borne by the sender.
The Customer shall not have to justify the reasons or pay penalties, with the exception of return costs and all potential customs duties.
AMBLEME cannot be held responsible in the event of loss, theft or damage of the parcel. Parcels for which the customer’s identification (surname, first name, address and return code) is not possible shall be refused.
On receipt of the product(s) returned by the customer, the customer service shall send a confirmation of receipt of the Product by e-mail.